https://vchord.pgsty.com/cloud/troubleshooting/ Recent content in Troubleshooting on Vchord Hugo en-US Mon, 02 Nov 2026 19:35:19 +0800 https://vchord.pgsty.com/cloud/troubleshooting/troubleshooting/ Mon, 01 Jan 0001 00:00:00 +0000 https://vchord.pgsty.com/cloud/troubleshooting/troubleshooting/ <p><a id="Connectivity"></a></p> <h2 id="connectivity">Connectivity </h2> <h3 id="1-cluster-is-not-reachable-you-can-check-the-following">1. Cluster is not reachable, you can check the following: </h3> <p>If the status of the cluster, if it is <code>NotReady</code>, you can check the metrics of the cluster to see if there are free space for PGData.</p> <div class="td-callout td-callout--warning" role="note"> <div class="td-callout__title"><i class="td-callout__icon fa-solid fa-triangle-exclamation" aria-hidden="true"></i><span class="td-callout__label">Warning</span></div> <div class="td-callout__body"> <p>Do not delete your cluster, it will cause data loss.</p> </div> </div><p><strong>Solution</strong>:</p> <ul> <li>You can upgrade your cluster to a larger size to solve the problem, you can refer to the <a href="https://vchord.pgsty.com/cloud/manage/upgrade/#increasing-only-storage">upgrade cluster storage</a> for more information. After the upgrade is completed, the cluster will be in the <code>Ready</code> status, and the cluster will be reachable.</li> </ul> <p>If above solution does not work, you can contact us at <a href="https://discord.com/channels/974584200327991326/1243043133801889792">Discord</a>, we are happy to help.</p>